Kind Words from some of our HVAC, and Commercial Refrigeration Customers

  • 20 Years Of Excellence!

    We have been using Arctic Air for all of our HVAC and refrigeration needs since 1994. I have been personally observing this company over the past three years and I have been quite impressed. From John, the owner, to their technicians, to placing service calls with Staci, their level of professionalism is outstanding. Not only are they professional, but they are family friendly to where they know us all by name and can speak freely with them about any concerns you may have. They are prompt in responding to any issues that may arise and fix them correctly the first time.

    I would highly recommend them to any company for any refrigeration or HVAC needs. They make your concerns, their concerns. It is great to have those kinds of values in a commercial company.

  • Reliable Company!

    Lowcountry Shellfish and I have been doing business with you for over 12 years. I am very comfortable giving you a recommendation for future customers.

    I run a highly perishable business and our refrigeration equipment is vital to our success. There are several things that I greatly appreciate when working with Arctic Air. First, you are accountable for timely, reliable service. Second, the equipment runs properly and does the job after the service is completed. Third, you follow up after the repair to be sure things are running 100% and make adjustments as necessary.

    Keep up the good work!

  • Over 15 Years of Wonderful Work!

    I am writing this letter of recommendation on behalf of JEM Restaurant Company a franchisee of Taco Bell and Pizza Hut. Arctic Air has been a business partner with JEM Restaurants for over 15 years. I have found their technicians plus office staff to attentive, timely, thorough and professional in providing service with our ice machines, air conditioning, heating and refrigeration maintenance. They have provided excellent service with repair, preventative maintenance and new unit installations.

  • Very Satisfied!

    We have been working with Arctic Air, Inc. for over 7 years now and have been very satisfied with a variety of their residential HVAC and plumbing services. We’ve had heat pump service on an aging unit and also purchased anew heat pump with professional installation through Arctic Air. Currently we have a service contract on our heat pump and enjoy prepaid seasonal service calls twice a year at a very reasonable price. We’ve also had an Arctic Air plumber replace our water heater. We have found all of the technicians to be experienced and knowledgeable. Whenever I call for service, Staci and Valarie always fit us into the schedule sooner rather than later and we always get notification that the serviceman is on the way. The service is reliable and top-notch, and we are very happy to patronize a locally owned business and recommend it to others.

  • Excellent Service!

    We just want to thank you for all the excellent service over the past several years. This has included two quite difficult HVAC replacements, one in attic, and one in cramped attic space above a closet, along with water heater replacements along the way. Your folks are always on time, professional and competent-always finishing the job no matter the obstacles encountered. We would not dream of changing.

    Thank you for such great service!

  • Very Pleased and Satisfied

    I am writing this letter of recommendation for Arctic Air as a very pleased and satisfied customer since 1994. They have always given Hardee’s great prompt and courteous service. In my line of business prompt service is a must and Arctic Air has never let me down with not coming out and servicing my stores in a timely manner. The technicians are always very knowledgeable and take their time explaining what the problem is before they do the work. I trust John and his expertise greatly and I am always confident that if I’m not happy with anything he will always fix it and make it right. I highly recommend Arctic Air to anyone that wants a dependable and reliable company to do business with. If you would like to speak with me personally you may contact me at 843-530-3365.

  • Best Customer Care!

    In a day when “customer service” is a much needed area of improvement Arctic Air never wavers in providing the best customer care than any company I have ever worked with… and I’ve been at this work a very long time!

    Grace on the Ashley Church has a large facility and a variety of critical needs and you have served us well for almost 5 years. We are so very grateful that you are continuously conscious of our financial challenges and do your best to give us service that is affordable, but at the same time, extremely professional. Aside form all the above we are appreciative of timely manger you handle every call.

    Thank you so much for serving our congregation. Many companies have come and gone so we are very pleased that we have the consistent and professional service of Arctic Air.

  • Always Prompt and Courteous!

    I am writing this letter of recommendation for Arctic Air Inc. We have been working with Arctic Air since 2003 and I highly recommend them for any customer that is looking to work with a dependable and reliable company such as theirs.

    They are always prompt, courteous, and professional from the moment you call them and up until the time that the job is complete. Their technicians are knowledgeable and help explain any issues to our management team in a professional manner as well as the most cost effective plan for us in solving any issues.

    I know that I can always rely on Arctic Air and confident in their ability to service our restaurant, 24 hours a day, 7 days a week. If you need any additional information, please feel free to contact me at (843) 723-5665.

  • I Am More Than Satisfied!

    After working with your company at our church, I knew that this is the service relationship I would like to have for my home.

    In 2010, I started using Arctic Air for my centralized heating and air conditioning, a mini split system and have even used your plumbing service. I am more than satisfied and I have recommended your services to others. From answering my service calls, to your technicians that perform the repairs, I am impressed with your courtesy, concern for my problem and comfort, and professionalism. Most importantly, your technicians take the time to talk with me and answer questions, not only regarding the service call but also about my equipment in general. These things mean a lot to homeowners.

    So, thanks and keep doing what you’re doing as it really works!

  • Arctic Air Worked With Us!

    As we stay busy with our day to day activities, we have a tendency to overlook the mechanical things that keep us comfortable and the people that make that happen. Arctic Air has maintained our HVAC since 2009 and we appreciate your commitment in serving our church and keeping everything working.

    To keep costs down, we rely on volunteers where we can, and Arctic Air has been cooperative and helpful in working with us. Your technicians take the time to answer our questions and they have made recommendations as to how we can cut costs and improve our preventative maintenance. Also, we appreciate your timely response to our calls.

    Please let John Morton know that we have completed our renovation project. The recommendations he made to improve the air flow to the choir have been done and have solved our problem.